🔵 Refund and Returns Policy – VaporZone Dubai
Effective Date: [10/05/2025]
At VaporZone Dubai, we want you to shop with confidence.
Every order is carefully checked, securely packed, and delivered in perfect condition.
However, if there’s ever an issue with your order, our team is here to help you resolve it quickly and fairly.
🧾 1. General Policy
Due to the nature of vape products — which are sealed, consumable and hygiene-sensitive items —
we can only accept returns or exchanges under the following conditions:
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The item was damaged, defective or incorrect when delivered.
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The product is unused, unopened, and in its original packaging.
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You contact us within 48 hours of delivery to report the issue.
Once verified, we’ll arrange a replacement or refund as per our inspection process.
🚫 2. Non-Returnable Items
To ensure product safety and hygiene, we cannot accept returns or refunds for:
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Opened or used vape devices, coils, pods, or e-liquids.
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Items damaged after delivery due to misuse or storage conditions.
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Clearance or promotional items marked as non-returnable.
💸 3. Refund Process
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Approved refunds are processed to your original payment method within 7–10 business days after item inspection.
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If you paid by Cash on Delivery (COD), refund will be issued as store credit or voucher only.
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Shipping and delivery fees are non-refundable, except where the product was delivered incorrectly or defective.
🚚 4. Exchange & Replacement
If the wrong product was delivered or arrived damaged:
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Contact our team within 48 hours via WhatsApp or email.
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Provide order details and a clear photo/video of the item received.
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Once verified, we’ll arrange pickup or replacement at no extra charge.
🕐 5. Cancellations
Orders can be cancelled before shipment only.
Once your order is marked as “Dispatched” or “Out for Delivery”, it cannot be cancelled.
In case of late cancellation for COD orders, repeated incidents may affect future service eligibility.
📩 6. How to Request a Return or Refund
Please email [email protected]
