Effective date: [10/05/2025]

At VaporZone Dubai, your privacy matters. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have. By using our website or placing an order you agree to the practices described below.

1. Information We Collect

We collect information necessary to operate our services and deliver orders, including:

  • Identity & contact data: name, delivery address, email, phone number.

  • Transactional data: order details, payment confirmation (payment cards processed by our payment gateway — we do not store full card data).

  • Technical data: IP address, browser type, device data and cookies for site performance and analytics.

  • Marketing preferences: newsletter consent and marketing opt-ins.

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders and deliver products.

  • Provide customer support, respond to enquirers and handle returns.

  • Manage payments and prevent fraud (via our secure payment partners).

  • Improve our website, personalize your shopping experience and send transactional messages.

  • Send promotions or marketing only if you have opted in — you can unsubscribe at any time.

3. Legal Basis for Processing

Where required, we process personal data with your consent, to perform our contract with you (order fulfilment), to comply with legal obligations, and where we have legitimate business interests (e.g., fraud prevention, improving services).

4. Sharing & Third Parties

We do not sell your personal data. We may share information with:

  • Service providers (payment processors, delivery partners, fraud-prevention and analytics providers).

  • Legal authorities if required by UAE law or to protect our rights.
    All third parties we work with are contractually required to protect your data.

5. Cookies & Tracking

We use cookies to improve site functionality and analyze usage. You can manage cookie preferences through your browser. Disabling certain cookies may affect site functionality or checkout.

6. Data Retention

We retain personal data for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and for legitimate business purposes (usually up to several years depending on the data and local law).

7. Security

We implement appropriate technical and organizational measures to protect personal data, including SSL encryption on our site and working only with reputable payment gateways. While we strive to protect your data, no internet transmission is 100% secure — if you suspect a breach contact us immediately.

8. Your Rights

Subject to applicable law, you may request:

  • Access to your personal data.

  • Correction of inaccurate data.

  • Deletion of your data (where we are not required to retain it for legal reasons).

  • Restriction or objection to certain processing, and portability where applicable.

To make a request, contact: [email protected]

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